SHIPPING & reTURNS

 

SHIPPING

> After your payment is received, your order will be dispatched within 1-8 working days with PostNL service. For a more specific estimate, please check the product description. In general, PostNL will deliver your package within 24 hours, however sometimes it can take a bit longer. Note that PostNL does not deliver on Sunday and Monday, depending on your region. No need to stay at home – all our packages will be delivered directly into your mailbox. 

> For now, we do not accept orders outside of the Netherlands. If you live abroad and would like to order, please send an email to sales@ziltamsterdam.nl and we will check what we can do for you.

> Shipping costs are set at €4.95.

> Track and trace service is only available upon request. We provide a gift wrapping service for only €1.95 Add the service to your shopping bag and we’ll make sure your order will enchant your loved one.

 

RETURNS

> If the product doesn’t suit you, there’s no need to worry. After receiving your order, you have 14 days to return your items if undamaged and unworn.

> Please send an email to sales@ziltamsterdam.nl containing your name, order number, order date and the product(s) you want to return or exchange. We’ll send you a return ticket. Please send back the items in the original package (if possible), a box or envelope containing bubble wrap.

> Make sure your return package is franked and packed sufficiently. All costs and risks for returning the order are on your own account.

> After your return is processed, the order fee will be transferred back onto your bank account.

> If your product gets broken once the return period has passed, please do not hesitate to let us know. Send us an email containing a picture, the date of your order, comment on the damage and we will check what we can do for you.

> For more information check our terms and conditions.